SERVICE

SERVICE CENTRES

WARRANTY & REPAIRS

ACCIDENT CARE

ROADSIDE ASSISTANCE

CERTIFIED COLLISION REPAIR NETWORK

CADILLAC ACCIDENT CARE

CADILLAC
ACCIDENT CARE

CONFIDENCE WHEN IT MATTERS MOST

If the unexpected happens, GM Accident Care is here to help you move forward with confidence.

From the moment an accident occurs to the completion of your repair, our focus is simple: helping return your Cadillac to the standard it was designed to deliver.

IF YOU ARE INVOLVED IN AN ACCIDENT

Take a calm and considered approach.

If it is safe to do so, move your vehicle to a secure location, switch off the ignition and turn on your hazard lights. Check whether anyone has been injured.

Contact emergency services if immediate assistance is required:

Australia: 000

New Zealand: 111

Gather as much information as possible, including:

• Driver license details

• Vehicle owner name and address, if different from the driver

• Contact number

• Vehicle registration, make and model

• Insurance details

• Names and contact details of any witnesses

If appropriate, take photos of the vehicles, licence details and the accident scene. If required, contact Cadillac Roadside Assistance or your nominated roadside assistance provider for additional support.

Accident reporting requirements vary by state and territory. Customers should follow the instructions of local emergency services and police in their jurisdiction.

CADILLAC ASSISTANCE

GM ACCIDENT CARE CALL CENTRE

Australia – 1800 286 733 | New Zealand – 0508 286 733

Australia – 1800 286 733
New Zealand – 0508 286 733

REPAIRING

REPAIRING YOUR CADILLAC

Your Cadillac reflects advanced design, engineering precision and uncompromising attention to detail. In the event of a collision, restoring that standard matters. Only new Genuine GM Parts, fitted using current GM repair procedures by trained technicians, can help return your vehicle to its pre-accident condition, preserve its structural integrity and support the safety of those inside.

GM Genuine Parts

• Engineered for your GM vehicle

• Backed by GM warranty

• Designed to help protect long-term value

When you choose Genuine GM Parts, you are choosing the parts designed, validated and warranted by GM or its associated entities.

CERTIFIED REPAIR NETWORK

REPAIR WITH CONFIDENCE

Only GM Certified Collision Repairers are approved by GM to carry out Paint and Panel repairs on Cadillac vehicles in Australia and New Zealand.

Being involved in an accident can bring uncertainty. Choosing a GM Certified Collision Repairer helps bring clarity to the process.

A GM Certified Collision Repairer is trained to deliver safe and proper repairs using:

• Current GM-approved repair procedures

• GM-approved equipment

• New Genuine GM Parts

• Trained and certified technicians

Following repairs, a full electronic systems check is also carried out using the same diagnostic systems and processes used by GM Parts & Service Centres. This helps ensure your Cadillac continues to perform, protect and feel as it was intended to.

To contact your nearest GM Certified Repairer:

Visit: GM’s Certified Collision Repair Network listing

Australia: 1800 286 733 | New Zealand: 0508 286 733

TIPS

GENUINE PARTS, GENUINE CONFIDENCE

GENUINE GM PARTS

Genuine GM Parts are designed, validated and engineered by GM or its associated entities, then sourced through GM’s authorised supply chain and backed by GM warranty. They are intended to help return your vehicle to its pre-accident condition when fitted using current GM repair procedures by trained technicians.

COPY PARTS

Copy or counterfeit parts are not tested by GM engineers to the same standards for safety, durability and fit. Their use may affect your vehicle’s warranty and can compromise the safety and design integrity of your vehicle.

‘RECYCLED’ OR SECOND HAND PARTS

Recycled or second-hand parts may come from severely damaged or written-off vehicles and can contain hidden damage. They may not restore your vehicle to its pre-accident condition and can reduce the safety, quality and value of your vehicle.

GENUINE GM PARTS

Genuine GM Parts are designed, validated and engineered by GM or its associated entities, then sourced through GM’s authorised supply chain and backed by GM warranty.They are intended to help return your vehicle to its pre-accident condition when fitted using current GM repair procedures by trained technicians.

COPY PARTS

Copy or counterfeit parts are not tested by GM engineers to the same standards for safety, durability and fit.Their use may affect your vehicle’s warranty and can compromise the safety and design integrity of your vehicle.

‘RECYCLED’ OR SECOND HAND PARTS

INSURANCE

IS YOUR COVER WORKING IN YOUR FAVOUR?

It is important to understand your insurance policy in detail. Some policies may allow repairs to be completed as cheaply as possible, which can include the use of copy or recycled parts.

Questions to ask your insurer

Will Genuine GM Parts be fitted for the life of my vehicle?

Do I have a choice of repairer?

Are repairs guaranteed for life of the vehicle regardless of ownership?

Will my insurance company mandate that the repairer follow current GM repair procedures?

CHECKLIST

BEFORE YOU DRIVE AWAY

HERE’S HOW TO CHECK THAT IT’S GOOD TO GO!

When collecting your vehicle after repairs, take a few moments to review the finished work carefully.

Ask the repairer to explain the work completed and to show you the job card.

View the vehicle from a distance and check that any repainted panels match and blend correctly.

Check the panel gaps where surfaces meet.

Inspect the overall presentation of the vehicle.

Make sure repaired components such as headlights, door handles and locks are working correctly.

Request an itemised invoice and confirm that new Genuine GM Parts were fitted.

Ask for the repairer’s warranty.

• Ask the repairer to explain the work completed and to show you the job card.

• View the vehicle from a distance and check that any repainted panels match and blend correctly.

• Check the panel gaps where surfaces meet.

• Inspect the overall presentation of the vehicle.

• Make sure repaired components such as headlights, door handles and locks are working correctly.

• Request an itemised invoice and confirm that new Genuine GM Parts were fitted.

• Ask for the repairer’s warranty.

ACCIDENT DETAILS

DETAILS TO RECORD AT THE SCENE BEFORE YOU NEED THEM

If you are involved in an accident, the following checklist can help you capture the key information you may need later.
Before recording details, make sure everyone is safe and your vehicle is in a clear and secure position.