FREQUENTLY ASKED QUESTIONS

Find answers to some of our most popular and commonly asked questions.

ABOUT CADILLAC

WHAT MODELS ARE CURRENTLY AVAILABLE IN THE CADILLAC RANGE?

Cadillac ANZ currently offers the all-electric OPTIQ, LYRIQ & VISTIQ. Explore the range here.

IS CADILLAC OFFERING ANY PETROL OR HYBRID VEHICLES IN AUSTRALIA?

Cadillac ANZ is committed to an all-electric future, exclusively offering electric vehicles (EVs) in Australia and New Zealand.

HOW CAN I STAY UPDATED ON THE LATEST CADILLAC NEWS AND OFFERS?

Complete the register your interest form on our website or follow us on social media to receive the latest news, events, and exclusive offers.

WHERE ARE CADILLAC VEHICLES MADE?

The LYRIQ and VISTIQ are manufactured on a dedicated Right Hand Drive line in Spring Hill, Tennessee, USA.

 

The OPTIQ is manufactured on a dedicated Right Hand drive line in Ramos Arizpe plant, Mexico

WILL THERE BE MORE CADILLAC MODELS AVAILABLE IN AUSTRALIA, SUCH AS THE ESCALADE?

At this time, Cadillac in Australia and New Zealand offer the OPTIQ, LYRIQ and VISTIQ. The availability of other models, including the Escalade, has not been confirmed.

ABOUT LYRIQ

DOES THE LYRIQ HAVE WIRELESS CHARGING FOR MOBILE DEVICES?

Yes, the LYRIQ is equipped with wireless charging for compatible Apple and Android devices.

WHAT IS THE DIFFERENCE BETWEEN THE LYRIQ LUXURY AND SPORT MODELS?

Both Luxury and Sport models sit on GM’s bespoke EV battery technology, and feature all-wheel drive propulsion.  Luxury has an angled linear pattern on the shield (grille) and features brighter accents on the wheels and exterior mouldings. Sport has an interlocking triangular pattern in the shield texture and darker accents on a number of exterior features including the wheels, lower fascia grille and headlamp surround. You can compare the complete differences between Luxury and Sport models via our LYRIQ product page.

WHERE IS THE BATTERY LOCATED?

The battery is located in the floor of the vehicle to optimise weight distribution and improve handling.

DOES THE LYRIQ HAVE STORAGE IN THE FRONT (FRUNK)?

No, the LYRIQ does not have a front storage compartment (frunk). However, it offers ample storage in the rear.

IS THERE A SPARE TYRE?

There is no spare tyre or tyre inflator kit for Cadillac. However, the tyres fitted are ‘self-sealing’ for minor debris.

HOW LONG DOES IT TAKE FOR THE LYRIQ TO GO FROM 0 TO 100 KM/H?

The LYRIQ features near-instant torque, accelerating from 0 to 100 km/h in around 5.3 seconds, providing a thrilling driving experience. Figures based on GM testing in the United States in controlled environments. Actual figures may vary and are subject to environmental conditions.

WHAT IS THE TOWING CAPACITY OF THE LYRIQ?

The LYRIQ is currently unrated for towing in Australia and New Zealand. Cadillac currently does not offer any towing options.

WHERE IS THE MOTOR LOCATED?

The LYRIQ offering in Australia and New Zealand features dual motors in all-wheel-drive, both mounted in the undercarriage for optimal performance.

HOW DO I OPEN THE BOOT?

The boot can be opened via the key fob, a button on the trunk, or by using the hands-free feature with a foot motion sensor.

WHAT ARE THE SAFETY FEATURES OF THE LYRIQ?

The LYRIQ includes advanced safety features such as adaptive cruise control, lane-keep assist, automatic emergency braking, and a 360-degree camera system. Find out more about LYRIQ’s safety features via the product features page.

Important: Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. The driver should remain attentive to traffic, surroundings and road conditions at all times. Visibility, weather and road conditions may affect feature performance. Read the vehicle’s owner’s manual for more important safety limitations and information.

DOES THE LYRIQ HAVE SUPER CRUISE?

Super Cruise is a feature that is not currently available in Australia and New Zealand.

WHAT ARE THE INTERIOR TECHNOLOGY FEATURES?

The LYRIQ boasts a 33-inch curved LED display, AKG studio-grade sound system, and advanced connectivity features including wireless Apple CarPlay and Android Auto. Find out more about LYRIQ’s technology features on the technology page.

WHY IS IT CALLED THE LYRIQ?

The LYRIQ name is a nod to the fact that Cadillac is one of the most mentioned brands in songs.

IS THE VEHICLE BEING BUILT AS A RIGHT-HAND DRIVE?

Yes, it is being factory built in right-hand-drive.

IS THERE ANDROID AUTO AND/OR APPLE CARPLAY?

Yes, The LYRIQ features wireless Apple Carplay and Android Auto as standard. Apple and Android terms and conditions apply.

WHERE IS THE LYRIQ BATTERY MADE?

GM’s bespoke EV battery technology, which features in the LYRIQ, is made at GM's battery facility in Warren, Ohio.

IF I DO NOT USE THE CAR FOR AN EXTENDED PERIOD, HOW DO I CONSERVE THE BATTERY CHARGE?

Guidance on safely storing your Cadillac can be found in your Owner's Manual.

WHAT IS THE BEST METHOD TO PRESERVE THE BATTERY? SHOULD I LEAVE IT PLUGGED IN WHENEVER IT IS PARKED AT HOME OR ONLY REQUIRED WHEN CHARGING?

Cadillac recommends maintaining battery charge between 20% and 80% for daily use. You can adjust LYRIQ's charge settings, including maximum charge, in the charging settings of the vehicle.  

HOW MANY BATTERY PACKS WILL THE VEHICLE HAVE?

Each vehicle contains one high voltage battery and one conventional 12V battery.

WHAT BATTERY PACK COMES STANDARD WITH THE VEHICLE?

Cadillac EVs feature General Motor’s bespoke modular EV propulsion architecture, including a bespoke EV battery technology.

CHARGING AND RANGE

CAN I USE TESLA SUPERCHARGERS TO CHARGE MY CADILLAC?

Cadillac EVs are compatible with many public charging networks, including those using standard connectors. However, not all Tesla Superchargers may be compatible.

WHAT IS THE RANGE OF THE CADILLAC LYRIQ?

The Cadillac LYRIQ offers an estimated range of up to 530 kilometers on a full charge. Range is based on a full charge. The range of electric vehicles is determined using a uniform measurement procedure (WLTP). Range and energy consumption may vary under real-world conditions depending on driving style and various external factors. It is therefore not always possible to achieve the range according to WLTP.

HOW LONG DOES IT TAKE TO CHARGE THE BATTERY?

Charging times vary depending on the method. For example, using a 7.4kW single phase AC home charger, LYRIQ can gain about 43km per hour of charge. With a 22kW three phase AC home charger, LYRIQ can charge at about 94km per hour of charge. If you connect LYRIQ to a DC fast charger and LYRIQ can charge up to 80% in about 30 minutes*

*Based on a 2025 LYRIQ charging with a compatible 190kW DC charger. Actual charge times will vary based on battery condition, output of charger, vehicle settings and outside temperature. See the vehicle's Owner's Manual for additional limitations. 

HOW OFTEN DO I NEED TO CHARGE MY LYRIQ?

The frequency of charging your LYRIQ depends on your driving habits, environmental conditions, road conditions and the distance you travel. On a full charge, the LYRIQ can offer an estimated range of up to 530 km, For most daily commutes, you may only need to charge every few days or even weekly. Charging can be conveniently done overnight at home using a wall connector or at public charging stations when needed.

Note: Actual charge times will vary based on battery condition, output of charger, vehicle settings and outside temperature. See the vehicle's Owner’s Manual for additional limitations.

Note: The range of electric vehicles is determined using a uniform measurement procedure (WLTP). These results are not guaranteed. Range and energy consumption may vary under real-world conditions depending on driving style and various external factors. It is therefore not always possible to achieve the range according to WLTP.

WHAT HAPPENS IF I RUN OUT OF CHARGE?

If your Cadillac LYRIQ runs out of charge, you will need to arrange for roadside assistance to transport your vehicle to the nearest charging station. Cadillac offers roadside assistance services to help in these situations. It's always a good idea to plan your trips and monitor your charge levels to avoid running out, and public charging stations are widely available for quick top-ups.

WHERE CAN I FIND PUBLIC CHARGING FOR MY LYRIQ?

For Australian customers, Cadillac has partnered with Chargefox, the largest charging platform in the country. You can find locations in the Chargefox app, which will be shown to you upon delivery of your Cadillac.

 

For New Zealand customers, Cadillac has partnered with ChargeNet.

 

There are also many other public charging providers whose networks can be utilised across both countries.

HOW MUCH DOES IT COST TO CHARGE?

The cost of charging your LYRIQ will depend on the charging provider and whether you're charging at home or using public charging stations. On average, charging at home using off-peak electricity rates is more cost-effective than public charging. For public charging, costs vary depending on the network, with some stations offering free charging and others charging per kWh or time used.

In Australia, all vehicles purchased through Cadillac ANZ will come with 1 year of free public charging provided by Chargefox, and the choice of one (1) 7kW Autel MaxiCharger AC Lite home charging unit with standard installation by JET Charge OR an additional 2 years of free public charging from Chargefox in Australia. The standard installation scope includes a single-phase, dedicated electrical circuit with up to 15 metres of copper cable, installation of an isolation switch near the charging unit and installation of electrical circuit protection. More information on standard installation with JET Charge can be found here. If the infrastructure available at your home does not meet the criteria for a standard installation, your installation will be treated as nonstandard. Cadillac will cover costs for nonstandard installs up to the value of a standard installation, and JET Charge will provide you with a quote for any additional costs or variations. Apartment installations are excluded from this offer.

HOW DO I CHARGE MY LYRIQ AT HOME?

Charging your LYRIQ at home is simple. You can use the included portable charge cord from day one, or a wall connector for faster charging. Simply plug the vehicle into the wall connector, and it will charge overnight or during off-peak hours using the charging settings in the vehicle.

WHAT CHARGING EQUIPMENT COMES AS STANDARD WITH THE LYRIQ?

The LYRIQ comes standard with a portable charge cord that can be used with a standard household outlet (240V) for slower charging or with a dedicated home wall connector for faster charging. 

In Australia, all vehicles purchased through Cadillac ANZ will come with 1 year of free public charging provided by Chargefox, and the choice of one (1) 7kW Autel MaxiCharger AC Lite home charging unit with standard installation by JET Charge OR an additional 2 years of free public charging from Chargefox in Australia. The standard installation scope includes a single-phase, dedicated electrical circuit with up to 15 metres of copper cable, installation of an isolation switch near the charging unit and installation of electrical circuit protection. More information on standard installation with JET Charge can be found here. If the infrastructure available at your home does not meet the criteria for a standard installation, your installation will be treated as nonstandard. Cadillac will cover costs for nonstandard installs up to the value of a standard installation, and JET Charge will provide you with a quote for any additional costs or variations. Apartment installations are excluded from this offer. 

For New Zealand customers, Cadillac has partnered with ChargeNet to offer $400 charging credit with every LYRIQ purchase. ChargeNet is Aotearoa’s leading EV fast-charging network, providing drivers with accesss to over 450 charging points nationwide. Cadillac has also partnered with Evnex to supply premium New Zealand made home chargers to customers.

IS IT POSSIBLE TO OVERCHARGE AN EV?

No. The vehicle has software that will prevent charging when the battery reaches a full charge.

DOES THE VEHICLE HAVE TO BE SWITCHED OFF WHEN CHARGING?

Yes, the Owner's manual refers to putting the vehicle in Park before charging.

CAN YOU CHARGE AN EV WITH ELECTRICITY FROM SOLAR PANELS?

Yes, provided compatible chargers are used, and any power supply is utility supplier provided i.e. using the plug-in charger during the day at a property with solar panels connected through the switchboard of that property. Check with your charging installer to confirm.

IS THE CHARGING CABLE PLUG UNIVERSAL FOR PUBLIC CHARGING STATIONS OR DO I NEED AN ADAPTER?

The Cadillac LYRIQ is equipped with a Type 2 charging port, which is compatible with most public charging stations in Australia and New Zealand. In most cases, you will not need an adapter. However, if you plan to use a different type of charging station, we recommend to verify compatibility or consult your local service centre for guidance on adapters.

CAN THE VEHICLE BE CHARGED AT A PUBLIC CHARGING STATION IN THE RAIN WITHOUT CAUSING ANY DAMAGE?

Yes, it can be charged in the rain.

WHAT IS THE AVERAGE CHARGING TIME?

Charging times vary depending on the method. For example, using a 7.4kW single phase AC home charger, LYRIQ can gain about 43km per hour of charge. With a 22kW three phase AC home charger, LYRIQ can charge at about 94km per hour of charge. If you connect LYRIQ to a DC fast charger and LYRIQ can charge up to 80% in about 30 minutes. 

Based on a 2025 LYRIQ charging with a compatible 190kW DC charger. Actual charge times will vary based on battery condition, output of charger, vehicle settings and outside temperature. See the vehicle's Owner's Manual for additional limitations. 

ARE THERE ANY ADVANTAGES TO CHARGING THE EV SLOWLY?

Charging the battery slowly results in lower battery activity which may prolong the life of the battery. Cadillac Evs come with software designed to charge the vehicle at optimal rates depending on the output of a connected charger.

DO I NEED TO CHARGE MY CAR EVERY NIGHT?

Charging an EV can be like charging a mobile phone - simply plugging in at night. This will depend on your driving habits, environmental conditions, road conditions and the distance you travel. On a full charge, the LYRIQ can offer an estimated range of up to 530 km. For most daily commutes, you may only need to charge every few days or even weekly. Charging can be conveniently done overnight at home using a wall connector or at public charging stations when needed.

Note: Actual charge times will vary based on battery condition, output of charger, vehicle settings and outside temperature. See the vehicle's Owner’s Manual for additional limitations.

Note: The range of electric vehicles is determined using a uniform measurement procedure (WLTP). These results are not guaranteed. Range and energy consumption may vary under real-world conditions depending on driving style and various external factors. It is therefore not always possible to achieve the range according to WLTP.

GETTING SUPPORT

HOW DO I CONTACT CADILLAC CUSTOMER SUPPORT?

Contact our customer support team via our Contact Us Page

OWNERSHIP

HOW DO I SCHEDULE A SERVICE APPOINTMENT FOR MY CADILLAC?

You will be able to book a service through the Cadillac experience centre or through our network of authorised service outlets. See here for the locations.

WHAT IS THE WARRANTY COVERAGE FOR CADILLAC VEHICLES?

All Cadillac vehicles purchased through Cadillac ANZ come with a comprehensive warranty, including a 5-year/Unlimited km vehicle warranty and an 8-year/160,000 km battery warranty. Some buyer type restrictions may apply. If the vehicle has been used for commercial application^, the warranty coverage expires at the end of 5 Years or once the vehicle has travelled 200,000 km, whichever comes first. 

^ Commercial Application means that the vehicle has at any time been used or is currently used for a commercial purpose, and such uses include without limitation; taxi services, hire or rental vehicle services, courier services, and vehicles transporting people or goods for payment (including on a part-time or casual basis, and rideshare (such as Uber or Didi). The warranty coverage for vehicles used  for a commercial application expires at the end of 5 Years or once the vehicle has travelled 200,000 km, whichever comes first.  Visit the owners section of our website to find out more.

IS ROADSIDE ASSISTANCE AVAILABLE FOR CADILLAC VEHICLES?

Yes, All Cadillac vehicles purchased through Cadillac ANZ come with complimentary 5 years of roadside assistance

WHAT IS THE WARRANTY ON THE BATTERIES?

Cadillac offers standard 8 year/160,000km battery warranty.

WHAT ARE THE SERVICE REQUIREMENTS AND SERVICE COSTS?

Electric vehicles like the LYRIQ require less maintenance than traditional vehicles. Key service items include tire rotations, brake fluid checks, and periodic software updates. Cadillac recommends consulting with authorised service centres for specific service packages and costs, which will vary depending on your location and service needs. Service Intervals are 12000km/12 months. Additionally, all Cadillac vehicles purchased through Cadillac ANZ come with free servicing for the first 5 years or 5 Scheduled Services, whichever comes first. Terms and conditions apply.

WHAT FREQUENCY ARE THE SERVICE INTERVALS AND WHAT IS INVOLVED IN EACH SERVICE?

Cadillac vehicles, including the LYRIQ, have a maintenance schedule of every 12,000 kilometres or 12 months, whichever comes first. Servicing requirements are completed as per the maintenance schedule. Cadillac Service Centres and authorised service partners will perform the necessary safety checks and multipoint inspection at each service. Regular service intervals include tire inspections and rotations, fluid checks, and system diagnostics. More detailed services may be needed at higher kilometre milestones, as outlined in your vehicle's owner's manual. Electric vehicle systems typically require fewer repairs and maintenance compared to internal combustion engines.

DOES IT HAVE TO GO TO A CERTIFIED SERVICE CENTRE?

It is highly recommended to service your vehicle at an authorised Cadillac Service Centre to ensure it is maintained by factory-trained professionals with the latest tools and training. However, customers are free to service a vehicle elsewhere. While not required to maintain your warranty, servicing at an authorised centre ensures proper handling of warranty claims.

WILL PARTS BE READILY AVAILABLE IN CASE OF A WARRANTY ISSUE?

Yes, your Cadillac service centre will have the necessary parts in stock to address any service and warranty requirements. Availability of parts may be subject to supply disruptions from time to time.

ARE THERE DAILY / WEEKLY CHECKS THAT I NEED TO PERFORM WITH THE CADILLAC?

There are recommended daily checks a driver should carry out regardless of the type of vehicle driven and Cadillac is no different such as for example, visually inspecting tyres, checking any illuminated warnings on the instrument panel. For any daily or weekly checks required, please refer to the owner's manual for specific guidance. There are no specific checks required for Cadillac over and above these normal checks.

WHERE CAN I BUY PARTS FOR MY CADILLAC?

A full range of parts will be available to purchase from your Cadillac Service Centre.

PURCHASING A CADILLAC

WHERE CAN I PURCHASE A CADILLAC VEHICLE IN AUSTRALIA AND NEW ZEALAND?

For Australian and New Zealand customers, Cadillac vehicles can currently be ordered online through the build and price feature on our website or by visiting one of our experience centres.

HOW DO I BOOK A TEST DRIVE?

You can register your expression of interest for a test drive by clicking on the Test Drive link on our website and completing the form.

WHAT FINANCING OPTIONS ARE AVAILABLE FOR PURCHASING A CADILLAC?

Cadillac has partnered with Plenti Finance Pty Ltd in Australia to offer financing options. You can find details in the Build and Price section of our website.
Customers may also choose to apply for finance from other providers.

CAN I CUSTOMISE MY CADILLAC VEHICLE?

Cadillac offers various customization options, from exterior colours to interior finishes. Customers can use the Vehicle Configurator to design their perfect Cadillac today.

WHAT IS THE PRICE OF THE LYRIQ?

You can build and price your LYRIQ by clicking on the build and price link on our website.

WHEN CAN I TEST DRIVE A LYRIQ?

You can register your interest in a test drive through the Test Drive form on our website.

WILL THERE BE ANY LOCATIONS TO VIEW THE CADILLAC LYRIQ IN AUSTRALIA?

Cadillac is launching Cadillac Experience Centres across Australia and New Zealand, starting with Cadillac Sydney in the premium Rosebery Engine Yards.

CAN I WALK INTO AN EXPERIENCE CENTRE AND SPEAK TO SOMEONE ABOUT VEHICLE FEATURES AND PHYSICALLY TOUCH, TRY AND TEST DRIVE? WHEN WILL THESE LOCATIONS BE OPEN?

Cadillac looks forward to welcoming you. We are launching Cadillac Experience Centres across Australia and New Zealand, starting with Cadillac Sydney in the premium Rosebery Engine Yards.

CAN I PURCHASE ACCESSORIES ONCE THE VEHICLE HAS BEEN DELIVERED? WILL THAT BE THROUGH THE WEBSITE OR A SERVICE CENTRE?

You can buy accessories for your Cadillac online on our website during the vehicle purchase process.  Additional accessories can also be added at any time prior to arranging delivery by speaking to one of our Cadillac Sales team.  Post delivery, you can order and buy accessories for fitment through one of our Cadillac experience centres. Your Cadillac Sales representative can also help you with purchasing these if you need any assistance.