FREQUENTLY ASKED QUESTIONS

Cadillac ANZ currently offers the all-electric OPTIQ, LYRIQ, LYRIQ-V & VISTIQ. Explore the range here.

Cadillac ANZ is committed to an all-electric future, exclusively offering electric vehicles (EVs) in Australia and New Zealand.

Complete the register your interest form on our website or follow us on social media to receive the latest news, events, and exclusive offers.

The LYRIQ and VISTIQ are manufactured on a dedicated Right Hand Drive line in Spring Hill, Tennessee, USA.

The OPTIQ is manufactured on a dedicated Right Hand drive line in Ramos Arizpe plant, Mexico

At this time, Cadillac in Australia and New Zealand offer the OPTIQ, LYRIQ and VISTIQ. The availability of other models, including the Escalade, has not been confirmed.

Cadillac EVs are compatible with many public charging networks, including those using standard connectors. However, not all Tesla Superchargers may be compatible.

The Cadillac LYRIQ offers an estimated range of up to 503 kilometers on a full charge.

Based on a full charge. The range of electric vehicles is determined using a uniform measurement procedure (the Worldwide Harmonised Light Vehicles Test Procedure or WLTP), kilometre range and charging times will vary from the advertised figures which are based on results obtained in controlled testing conditions and not in real world Australian or New Zealand driving conditions. Range and energy consumption may vary depending on driving style, extra features (accessories, wheels or tyres), road and traffic conditions and various external factors. It is therefore not always possible to achieve the range according to WLTP. 

The Cadillac LYRIQ-V offers an estimated range of up to 471 kilometers on a full charge.

Based on a full charge. The range of electric vehicles is determined using a uniform measurement procedure (the Worldwide Harmonised Light Vehicles Test Procedure or WLTP), kilometre range and charging times will vary from the advertised figures which are based on results obtained in controlled testing conditions and not in real world Australian or New Zealand driving conditions. Range and energy consumption may vary depending on driving style, extra features (accessories, wheels or tyres), road and traffic conditions and various external factors. It is therefore not always possible to achieve the range according to WLTP. 

The Cadillac OPTIQ offers an estimated range of up to 425 kilometers on a full charge.

Based on a full charge. The range of electric vehicles is determined using a uniform measurement procedure (the Worldwide Harmonised Light Vehicles Test Procedure or WLTP), kilometre range and charging times will vary from the advertised figures which are based on results obtained in controlled testing conditions and not in real world Australian or New Zealand driving conditions. Range and energy consumption may vary depending on driving style, extra features (accessories, wheels or tyres), road and traffic conditions and various external factors. It is therefore not always possible to achieve the range according to WLTP. 

The Cadillac VISTIQ offers an estimated range of up to 461 kilometers on a full charge.

Based on a full charge. The range of electric vehicles is determined using a uniform measurement procedure (the Worldwide Harmonised Light Vehicles Test Procedure or WLTP), kilometre range and charging times will vary from the advertised figures which are based on results obtained in controlled testing conditions and not in real world Australian or New Zealand driving conditions. Range and energy consumption may vary depending on driving style, extra features (accessories, wheels or tyres), road and traffic conditions and various external factors. It is therefore not always possible to achieve the range according to WLTP.

Charging times vary depending on the method. For example, using a 7.4kW single phase AC home charger, LYRIQ can gain about 43km per hour of charge. With a 22kW three phase AC home charger, LYRIQ can charge at about 94km per hour of charge. If you connect LYRIQ to a DC fast charger and LYRIQ can charge up to 80% in about 30 minutes*

*Based on a 2025 LYRIQ charging with a compatible 190kW DC charger. Actual charge times will vary based on battery condition, output of charger, vehicle settings and outside temperature. See the specific vehicle's Owner's Manual for additional limitations. 

The frequency of charging your Cadillac depends on your driving habits, environmental conditions, road conditions and the distance you travel. Charging can be conveniently done overnight at home using a wall connector or at public charging stations when needed.

Note: Actual charge times will vary based on battery condition, output of charger, vehicle settings and outside temperature. See the vehicle's Owner’s Manual for additional limitations.

Note: The range of electric vehicles is determined using a uniform measurement procedure (WLTP). These results are not guaranteed. Range and energy consumption may vary under real-world conditions depending on driving style and various external factors. It is therefore not always possible to achieve the range according to WLTP.

If your Cadillac runs out of charge, you will need to arrange for roadside assistance to transport your vehicle to the nearest charging station. Cadillac offers roadside assistance services to help in these situations. It's always a good idea to plan your trips and monitor your charge levels to avoid running out, and public charging stations are widely available for quick top-ups.

For Australian customers, Cadillac has partnered with Chargefox, the largest charging platform in the country. You can find locations in the Chargefox app, which will be shown to you upon delivery of your Cadillac.

For New Zealand customers, Cadillac has partnered with ChargeNet.

There are also many other public charging providers whose networks can be utilised across both countries.

The cost of charging your Cadillac will depend on the charging provider and whether you're charging at home or using public charging stations. On average, charging at home using off-peak electricity rates is more cost-effective than public charging. For public charging, costs vary depending on the network, with some stations offering free charging and others charging per kWh or time used.

Charging your Cadillac at home is simple. You can use the included portable charge cord from day one, or a wall connector for faster charging. Simply plug the vehicle into the wall connector, and it will charge overnight or during off-peak hours using the charging settings in the vehicle.

The Cadillac comes standard with a portable charge cord that can be used with a standard household outlet (240V) for slower charging or with a dedicated home wall connector for faster charging.

No. The vehicle has software that will prevent charging when the battery reaches a full charge.

Yes, the Owner's manual refers to putting the vehicle in Park before charging.

Yes, provided compatible chargers are used, and any power supply is utility supplier provided i.e. using the plug-in charger during the day at a property with solar panels connected through the switchboard of that property. Check with your charging installer to confirm.

All Cadillac’s are equipped with a Type 2 charging port, which is compatible with most public charging stations in Australia and New Zealand. In most cases, you will not need an adapter. However, if you plan to use a different type of charging station, we recommend to verify compatibility or consult your local service centre for guidance on adapters.

Yes, it can be charged in the rain.

Charging times vary depending on the method. For example, using a 7.4kW single phase AC home charger, LYRIQ can gain about 43km per hour of charge. With a 22kW three phase AC home charger, LYRIQ can charge at about 94km per hour of charge. If you connect LYRIQ to a DC fast charger and LYRIQ can charge up to 80% in about 30 minutes. 

Based on a 2025 LYRIQ charging with a compatible 190kW DC charger. Actual charge times will vary based on battery condition, output of charger, vehicle settings and outside temperature. See the specific vehicle's Owner's Manual for additional limitations.

Charging the battery slowly results in lower battery activity which may prolong the life of the battery. Cadillac Evs come with software designed to charge the vehicle at optimal rates depending on the output of a connected charger.

Charging an EV can be like charging a mobile phone - simply plugging in at night. This will depend on your driving habits, environmental conditions, road conditions and the distance you travel. For most daily commutes, you may only need to charge every few days or even weekly. Charging can be conveniently done overnight at home using a wall connector or at public charging stations when needed.

Note: Actual charge times will vary based on battery condition, output of charger, vehicle settings and outside temperature. See the vehicle's Owner’s Manual for additional limitations.

Note: The range of electric vehicles is determined using a uniform measurement procedure (WLTP). These results are not guaranteed. Range and energy consumption may vary under real-world conditions depending on driving style and various external factors. It is therefore not always possible to achieve the range according to WLTP.

Contact our customer support team via our Contact Us Page

You will be able to book a service through the Cadillac experience centre or through our network of authorised service outlets. See here for the locations.

All Cadillac vehicles purchased through Cadillac ANZ come with a comprehensive warranty, including a 5-year/Unlimited km vehicle warranty and an 8-year/160,000 km battery warranty. Some buyer type restrictions may apply. If the vehicle has been used for commercial application^, the warranty coverage expires at the end of 5 Years or once the vehicle has travelled 200,000 km, whichever comes first. 

^ Commercial Application means that the vehicle has at any time been used or is currently used for a commercial purpose, and such uses include without limitation; taxi services, hire or rental vehicle services, courier services, and vehicles transporting people or goods for payment (including on a part-time or casual basis, and rideshare (such as Uber or Didi). The warranty coverage for vehicles used  for a commercial application expires at the end of 5 Years or once the vehicle has travelled 200,000 km, whichever comes first.  Visit the owners section of our website to find out more.

Yes, All Cadillac vehicles purchased through Cadillac ANZ come with complimentary 5 years of roadside assistance. 

Cadillac offers standard 8 year/160,000km battery warranty.

Electric vehicles require less maintenance than traditional vehicles. Key service items include tire rotations, brake fluid checks, and periodic software updates. Cadillac recommends consulting with authorised service centres for specific service packages and costs, which will vary depending on your location and service needs.

MY25 LYRIQ, MY26 LYRIQ, MY26 VISTIQ - Service Intervals are 12,000km/12 months, whichever comes first.

MY25 OPTIQ, MY27 LYRIQ, MY27 VISTIQ– Service Intervals are 24,000km/24 months, whichever comes first.

The Cadillac vehicles service intervals are laid out below:

MY25 LYRIQ, MY26 LYRIQ, MY26 VISTIQ - Service Intervals are 12,000km/12 months, whichever comes first.

MY25 OPTIQ, MY27 LYRIQ, MY27 VISTIQ– Service Intervals are 24,000km/24 months, whichever comes first. 

Servicing requirements are completed as per the maintenance schedule. Cadillac Service Centres and authorised service partners will perform the necessary safety checks and multipoint inspection at each service. Regular service intervals include tire inspections and rotations, fluid checks, and system diagnostics. More detailed services may be needed at higher kilometre milestones, as outlined in your vehicle's owner's manual. Electric vehicle systems typically require fewer repairs and maintenance compared to internal combustion engines.

It is highly recommended to service your vehicle at an authorised Cadillac Service Centre to ensure it is maintained by factory-trained professionals with the latest tools and training. However, customers are free to service a vehicle elsewhere. While not required to maintain your warranty, servicing at an authorised centre ensures proper handling of warranty claims.

Yes, your Cadillac service centre will have the necessary parts in stock to address any service and warranty requirements. Availability of parts may be subject to supply disruptions from time to time.

There are recommended daily checks a driver should carry out regardless of the type of vehicle driven and Cadillac is no different such as for example, visually inspecting tyres, checking any illuminated warnings on the instrument panel. For any daily or weekly checks required, please refer to the owner's manual for specific guidance. There are no specific checks required for Cadillac over and above these normal checks.

A full range of parts will be available to purchase from your Cadillac Service Centre.

For Australian and New Zealand customers, Cadillac vehicles can be purchased by visiting one of our experience centres, you can also head to our website to build and price your Cadillac vehicle, plus request a call from our team. 

You can request a test drive by clicking on the Test Drive link on our website and completing the form. 

Cadillac has partnered with Plenti Finance Pty Ltd in Australia to offer financing options. You can find details in the Build and Price section of our website.
Customers may also choose to apply for finance from other providers.

Cadillac offers various customisation options, from exterior colours to interior finishes. Customers can use the Vehicle Configurator to design their perfect Cadillac today.

You can build and price your Cadillac by clicking on the build and price link on our website.

You can buy accessories for your Cadillac online on our website during the vehicle purchase process.  Additional accessories can also be added at any time prior to arranging delivery by speaking to one of our Cadillac Sales team.  Post delivery, you can order and buy accessories for fitment through one of our Cadillac experience centres. Your Cadillac Sales representative can also help you with purchasing these if you need any assistance.