CADILLAC OWNERSHIP & SERVICE

¹View important information and terms & conditions relating to warranty here.

²View important information and terms & conditions relating to roadside assistance here.

³View important information and terms & condition relating to battery warranty here.

⁴Cadillac Confidence - Complimentary 5 Year/60,000 Klms Scheduled Service

Under the Program, Cadillac LYRIQs purchased from General Motors Australia and New Zealand Pty Ltd are entitled to receive from authorised Cadillac service centers free scheduled servicing for the earlier to occur of 5 years from vehicle registration or 60,000 kms (being 5 scheduled services). Scheduled service intervals are every 12,000 Klms or 12 months whichever comes first. Please note that it is your responsibility to adhere to this service schedule to ensure the proper maintenance of your vehicle and that there are no additional non-covered services or items required that arise as a result of a failure to adhere to the schedule.

Scheduled services covered under the program include all replacement and inspection service items listed in the service schedule for the applicable service as detailed in the owners manual. This includes but is not limited to a Multi-Point Vehicle Inspection, coolant change, brake fluid, pollen filter change, tyre rotation as required, windscreen washer fluid, quality check and road test.

Additional service or maintenance items which are not included in scheduled services are not covered under the Program. The authorised Cadillac service centre will discuss such additional costs with you prior to performing any additional work. These excluded items, include (but are not limited to) normal wear and tear items requiring periodic maintenance (e.g. brake pads, wiper blades, 12 volt batteries, tyres, wheel alignment adjustments); any servicing required as a result of the fitment of non-genuine Cadillac parts or accessories, accident damage to any chassis, body or driveline components, adjustments not specified in the standard service schedules for normal operating conditions set out in the Service and Warranty Booklet and additional maintenance and repairs recommended by the Customer's authorised Cadillac Service centre to suit individual driving characteristics.

As these are complimentary services, there will be no reimbursement for any scheduled services not redeemed within the eligible period for any reason, including but not limited to, where the vehicle is sold or damaged beyond repair.

Your rights under the Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

⁵In New Zealand, all Cadillac vehicles come with $400 complimentary public charging credit for use exclusively on the ChargeNet national public charging network, and the choice of either an additional $800 ChargeNet credit (totalling $1,200) or one (1) complimentary 7.4kW Evnex E2 home charging unit with standard installation by Evnex. Standard installation includes a cable run of up to 25 metres between your distribution board and the charger, installation of circuit and home overload protection in available switchboard space, mounting the charger on an internal or external wall, and testing, commissioning and certification. If the infrastructure at your home does not meet the criteria for a standard installation, your installation will be treated as non-standard, and you will be responsible for any additional costs or required upgrades as quoted directly by Evnex. Commercial properties and complex installations requiring extra cabling, access works or infrastructure upgrades may be excluded from this offer.